Poe2 Privacy Policy — User Data Protection
Poe2 takes every Malaysian user's privacy seriously. This policy explains what information we collect, how it is used, how it is protected, and the rights you have over your own personal data.
Effective date: 1 January 2026
1. Information Collected by poe2
When you register or use the poe2 platform, we collect the following categories of information:
- Account Information: Full name, email address, phone number, date of birth, and encrypted password collected at registration.
- Device and Browser Information: Device type, operating system, browser version, IP address, screen resolution, and session information collected automatically when you access poe2.
- Payment Information: Transaction details in MYR (RM), including payment method (FPX or TNG eWallet), deposit and withdrawal amounts, and transaction history. poe2 does not store full card numbers — sensitive details are processed through licensed payment providers.
- Usage Data: Pages visited, games played, session duration, clicks, and in-platform interactions are collected to improve the user experience.
- Cookies: Small files stored on your device to remember your login preferences, language and display settings.
- Account registration details
- Device and browser data
- MYR financial transactions
- Platform usage history
- Session and preference cookies
2. How We Use Your Information
Information collected by poe2 is used solely for the following purposes:
- Account Management: Creating, verifying, and maintaining user accounts, as well as handling login and identity verification when required.
- Transaction Processing: Processing deposits and withdrawals in MYR accurately and securely through supported payment methods.
- Service Improvement: Analysing aggregated usage patterns to improve platform design, loading speed, and mobile experience.
- Service Communications: Sending important account notices, terms updates, transaction confirmations, and customer support responses via email.
- Platform Security: Detecting and preventing fraudulent activity, account misuse, or unauthorised access to poe2 systems.
- Legal Compliance: Meeting legal obligations under applicable Malaysian law, including the Personal Data Protection Act (PDPA) 2010.
Poe2 will not use your data for third-party advertising, will not sell your personal information, and will not share your data except in the circumstances described in the information sharing section below.
3. Cookies and Usage Tracking
The poe2 platform uses cookies to enhance the user experience. Cookies are small text files stored locally on your device and do not contain information that directly identifies you.
The types of cookies used by poe2 include:
- Session Cookies: Used to maintain your login status during an active session. These cookies are automatically deleted when you close your browser.
- Preference Cookies: Saves your preferences — such as display language, layout and game settings — to make future visits smoother.
- Internal Analytics Cookies: Recording pages visited and session duration to help the poe2 team understand usage patterns and improve the platform.
You can manage or delete cookies through your browser settings. Please note that disabling cookies may affect certain platform features, including the ability to stay logged in.
4. Data Storage, Security and Information Sharing
Storage and Retention Period
Poe2 users' personal data is stored on servers protected by industry-standard security measures. Active account information is retained for as long as the account remains active. Following account closure, poe2 retains transaction records for the period required under Malaysian law for audit and compliance purposes, after which the data is securely deleted or anonymised.
Technical Security Measures
All data transmitted between your device and poe2 servers is protected by SSL (Secure Socket Layer) encryption. User passwords are stored in hashed form and cannot be recovered in their original state. Our systems undergo continuous security monitoring to detect and prevent any unauthorised access attempts.
Third-Party Sharing
Poe2 does not sell or rent users' personal data to any third party for marketing purposes. User information may only be shared in the following limited circumstances:
- Payment service providers used to process FPX and TNG eWallet transactions — only the information necessary for transaction processing is shared.
- Malaysian government authorities when required by law, court order, or for legitimate criminal investigation purposes.
- Internal technical service providers (such as hosting and system support) bound by strict confidentiality agreements.
In all of the above situations, poe2 ensures that recipients use the data only for the specified purpose and do not disclose it further to other parties.
5. User Rights, Policy Amendments and Contact Us
Access, Correction and Deletion Rights
As a registered poe2 user, you have the full right to:
- Access: Request a copy of the personal data we hold about you by emailing our support team.
- Correction: Update or correct inaccurate information via your account panel or by contacting the support team.
- Deletion: Request the deletion of your account and personal data, subject to applicable legal retention obligations.
- Objection: Object to the processing of your data in certain circumstances, including for direct marketing purposes where applicable.
Privacy Policy Updates
Poe2 reserves the right to update this Privacy Policy at any time. Users will be notified of any significant changes via email or an in-platform notice. The effective date at the top of this page reflects the latest version of the policy in force.
How to Contact Us
For any enquiries, requests or complaints regarding this Privacy Policy, please reach out to the poe2 team by email: [email protected]. You may also refer to the FAQ for general guidance. We will endeavour to respond within three business days of receiving your request.
Your data is safe with us — start using poe2 today
Register your poe2 account with confidence. Your information is protected, transactions are processed securely, and your privacy is our priority.