Poe2 Responsible Gaming — Safe, Aware, In Control
Play for fun, not to solve financial problems. poe2 is committed to ensuring every Malaysian user enjoys digital entertainment in a healthy, mindful, and fully controlled way.
Why is responsible gaming at the core of poe2?
Digital entertainment platforms like poe2 offer fun, challenges, and engaging experiences. That said, we recognise that without a balanced approach, entertainment can become a burden. That's why our commitment to responsible gaming isn't just a policy — it's part of how poe2 operates every day.
Responsible gaming means making play decisions freely, within a planned budget, over a reasonable amount of time — and being able to stop at any point without feeling pressured. poe2 fully supports users' right to set their own limits and respects those decisions, no questions asked.
All Malaysian users on the poe2 platform are encouraged to treat gaming purely as entertainment — not as a source of income, not as a way to cope with stress, and not as something that disrupts daily life, social relationships, or financial responsibilities.
- Only play with money you can afford to lose
- Set a time limit and budget before you start playing
- Do not play when you are stressed or emotionally unsettled
- Do not use borrowed money to gamble
- Stopping should feel like a healthy choice, not something you have to force yourself to do
- Seek help if gaming starts to affect your life
Do you recognise these signs of risky behaviour?
Recognising the signs early is the first step to staying in control.
Continuing to play in hopes of "breaking even" after a loss. This is a serious warning sign — your odds do not improve the longer you keep playing.
Regularly playing longer than planned, exceeding your own time limits without realising it. This can disrupt your sleep, work, and social relationships.
Using gaming as an escape from work stress, financial problems, or personal conflicts. Gaming is not a solution to real-life problems.
Spending more than you can afford, or using money meant for necessities — bills, food, transport — for gaming.
Hiding gaming activity from family members or close friends, or feeling ashamed and guilty about the time and money spent.
Feeling extremely elated when winning and deeply stressed or angry when losing, to the point where it affects your mood and relationships with those around you.
Self-control tools available to you
Poe2 provides several self-control tools that users can activate at any time through their account settings or by contacting the support team:
Deposit Limit
You can set daily, weekly, or monthly deposit limits. Once a limit is in place, the poe2 system will not allow any deposit that exceeds the amount you have set. Limits can be lowered at any time, but increasing them requires a waiting period to ensure your decision is considered.
Cooling-Off Period
If you feel you need a short break, you can set a gaming pause for 24 hours, 7 days, or 30 days. During this period, access to your account will be blocked to give you the space and time to reflect on your gaming habits.
Self-Exclusion
For those who need a longer break, poe2 supports long-term self-exclusion. Contact our support team at [email protected] to formally request a self-exclusion. Your account will be suspended for a set period and cannot be reactivated before that period ends.
Protecting minors — a shared responsibility
Poe2 strictly prohibits users under the age of 18 from registering or using this platform in any capacity. All users are required to verify their age upon registration, and poe2 reserves the right to request identity verification documents at any time.
If you are a parent or guardian concerned about a child's access to devices or online entertainment platforms, here are some steps you can take:
- Use parental control software available on your devices to restrict access to online entertainment sites.
- Make sure your account password is not shared with any family member under the age of 18.
- Keep your login credentials secure and never leave your device logged in unattended.
- Have open conversations with your children about the risks and responsibilities tied to online entertainment.
If you suspect that someone under the age of 18 has been using a poe2 account, please contact us immediately at [email protected] so that prompt action can be taken.
Keeping life in balance — gaming isn't everything
One of the most important aspects of healthy gaming is the ability to maintain a balance between entertainment and real-life responsibilities. poe2 encourages users to actively ensure that gaming does not take up time that should be set aside for family, work, health, and self-care.
A few practical tips to help maintain this balance:
- Set specific times for play and stick to those limits.
- Do not play on an empty stomach, when drowsy, or after consuming alcohol.
- Engage in other activities you enjoy outside of online gaming.
- Take regular breaks during a gaming session — get up, move around, and drink some water.
- Review your withdrawal and deposit records regularly to keep track of your own spending patterns.
If a friend or family member is showing signs of gambling-related problems, don't hesitate to raise your concerns with care and compassion. Support from loved ones is often the most effective factor in encouraging someone to seek help.
When should you seek professional help?
Asking for help is a sign of strength, not weakness.
If you or someone you care about is struggling to control gaming habits, consider seeking professional counselling. A certified counsellor can help you understand the root cause of the behaviour and develop an effective recovery strategy.
The poe2 team is here to help you set limits, request a gaming break, or close your account if needed. Reach us at [email protected]. You can also visit the FAQ for further guidance on account controls.
Play smart — poe2 is with you
Use the self-control tools available, check our FAQ, or create an account with full confidence that poe2 puts your safety first.